Visitor

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4 Messages

Monday, September 1st, 2025

Peacock premium, plus

I didn’t want to post this. I just wanted to email somebody from the corporate office. My family is ready to throw me out of the house. I’m not joking. They think I’m [Edited: "Language"] up the peacock. Bottom line is I was paying twice for Peacock premium plus for God knows how long And they canceled supposedly one of them and doing so canceled both for two months. I can’t get back on and I pay $16.99 a month from somebody from Customer Service please look at my bill. I’m paying almost $450 a month for Internet a landline that I don’t want and three cable TV boxes I’m looking at a package right now on Xfinity Netflix, Apple TV and Peacock I’m paying for each one of these separately. I am not trying to get anybody in trouble or lose their job which I Adamant about that all the customer service agents have been very nice and professional. It’s not their fault for some reason. I can’t get my peacock premium plus on after 10 man hours of my time over the last two months it’s very frustrating. Even the agents I can tell. I’m talking about your customer service agents. They’re frustrated for me again I I beg for some help getting this resolved. I don’t want nobody in Customer Service or anybody I dealt with to lose their job because it’s not their fault. They’ve been very professional thank you. Take care of yourself and be safe.

JT

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Visitor

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4 Messages

4 days ago

I probably shouldn’t have put my name and address yet, but I’ll probably be pink slipped into a mental institution because my family is so tired of my excuses about Peacock in two months of trying to get on. They think I’m joking lol Sorry, I’m not comment from Medford

Note: This comment was created from a merged conversation originally titled My bad

Official Employee

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464 Messages

Hello user_51kov7 👋 We'd be happy to assist with any Peacock issues you're having, so thank you for taking the time to reach out on the holiday! Can you let me know more about the trouble you're having while trying to access your account?

Official Employee

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2.8K Messages

@user_51kov7 Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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