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user_r4as4l
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4 Messages

Friday, August 7th, 2026 9:18 PM

Peacock Premium Plus upgrade loop - Unlink tool throwing error

My account is stuck in a Peacock Premium Plus upgrade loop. Xfinity billing shows the upgrade, but Peacock does not see it. When I try to use the online portal to unlink my Peacock account, it gives me the error: 'Something unexpected happened, close this box and try again.' I have waited over 22 hours and tried multiple browsers. Can a Digital Care Specialist please perform a manual backend entitlement reset on my streaming tokens?

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9 hours ago

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XfinityShawn

Official Employee

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2.6K Messages

19 days ago

 

user_r4as4l We can definitely help you with your Peacockc concerns today. Do you have two-Peacock accounts or just one? 

 

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user_r4as4l

Visitor

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4 Messages

As far as I know it’s just one but My Peacock profile still shows an old Visa card on file, but my actual subscription billing goes through Xfinity. I am not being charged on the card. This payment method conflict seems to be what broke the token handshake and is blocking the self-service unlink tool

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19 days ago

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XfinityShawn

Official Employee

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2.6K Messages

 

user_r4as4l We can further check on our end as it will require us to obtain your account details.

Click "Sign in" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversion" (Pencil and paper) icon.

In the  "To:" Line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An  "Xfinity Support" graphic will replace the  "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

 

For an example on how to send us a Direct Message, check out this link: How to: Direct messaging within the forum | Xfinity Community Forum

 

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19 days ago

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user_r4as4l

Visitor

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4 Messages

I have not received any follow up on this from 3 days ago. 

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17 days ago

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XfinityJeffB

Official Employee

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581 Messages

9 hours ago

Our Xfinity Forums community is a great place to discover helpful insights and answers to your Xfinity related questions. You can also easily manage your account, troubleshoot issues, and access support through the Xfinity App. We truly appreciate your continued support, wishing you a wonderful rest of your day! Please let us know if anything comes up. We are here for you!

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