Visitor
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1 Message
Peacock premium plus through Xfinity not reflected on peacocktv.com
I have the free 2 years of peacock premium with gig internet and I've upgraded for $6 to no ads, but the premium plus is not synced with peacock, so I am still seeing ads.
I have tried changing my peacock email to my comcast email. Peacock (no ads) shows as active under my subscriptions on xfinity.
Any ideas to get the two to sync up?
Thanks!
XfinityBradM
Official Employee
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1.5K Messages
3 hours ago
@user_qb8ohsIf it is stating the Peacock Premium Plus is active under the yoursubscrptions section and you're still seeing ads we'll need to check on some backend codes and potentially submit a ticket. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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