Visitor
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1 Message
Peacock Premium perk
I was sent an email that I can activate my free Peacock, and when I tried to do this, it would not let me. This is false advertising if you are offering this to customers and stating that it is free which it's not. Also, I would like to speak to a human being and not AI. Does Xfinity have an email address or a chat option where I can actually talk to a person? This makes me want to find a new provider.
XfinityAlyssaA
Official Employee
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2.5K Messages
14 hours ago
Good evening @user_l1a03x and thank you for reaching out to us on our community forums — we truly appreciate it!
First, I want to reassure you that our team is made up of live, dedicated agents who are here to help you every step of the way. We’re real people, not robots, and we’re committed to getting your Peacock activation issue resolved.
To clarify eligibility:
Xfinity offers free Peacock Premium to customers who are either:
To help us move forward, could you please confirm whether you’re a Diamond/Platinum Rewards member or currently subscribed to Gigabit+ speeds?
In the meantime, have you already tried activating your subscription through the following link https://customer.xfinity.com/activate-peacock?
Please let us know so we can proceed with next steps!
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user_dy1hse
Visitor
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5 Messages
13 hours ago
Customer service is non existent. I’ve tried for hours to get help with peacock ! No way to get to a human being!
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