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user_l1a03x
1st Topic

Visitor

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1 Message

Wednesday, March 25th, 2026 1:30 AM

Peacock Premium perk

I was sent an email that I can activate my free Peacock, and when I tried to do this, it would not let me. This is false advertising if you are offering this to customers and stating that it is free which it's not. Also, I would like to speak to a human being and not AI. Does Xfinity have an email address or a chat option where I can actually talk to a person? This makes me want to find a new provider. 

Question

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Updated 

4 hours ago

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XfinityAlyssaA

Official Employee

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2.5K Messages

4 hours ago

Good evening @user_l1a03x and thank you for reaching out to us on our community forums — we truly appreciate it!

First, I want to reassure you that our team is made up of live, dedicated agents who are here to help you every step of the way. We’re real people, not robots, and we’re committed to getting your Peacock activation issue resolved.

To clarify eligibility:
Xfinity offers free Peacock Premium to customers who are either:

  • Diamond or Platinum Xfinity Rewards members, or
  • Subscribed to Gigabit+ internet speeds

To help us move forward, could you please confirm whether you’re a Diamond/Platinum Rewards member or currently subscribed to Gigabit+ speeds?

In the meantime, have you already tried activating your subscription through the following link https://customer.xfinity.com/activate-peacock?

 

Please let us know so we can proceed with next steps! 

(edited)

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user_dy1hse

Visitor

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5 Messages

4 hours ago

Customer service is non existent. I’ve tried for hours to get help with peacock ! No way to get to a human being!

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XfinityNatalie

Official Employee

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662 Messages

 

user_dy1hse, You have reached our live Digital Care team here. We would love to help you work on this issue together. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. 
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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