Visitor
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1 Message
Peacock premium offer cant be activated
I received an email informing me that Peacock premium is included with my Xfinity Platinum membership, I clicked the link to redeem it and it shows up as a redeemed benefit and tells me I have a benefit to activate but when I go to activate it it takes me to subscriptions and it says I have no subscriptions and it doesn't show any way to activate the peackock premium offer.
XfinityRoberto
Official Employee
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2.4K Messages
4 days ago
Hi there @user_g0r9nt. Thank you so much for reaching out to us here on our Forums' page regarding your Peacock subscription, You are in the the right place and we are happy to assist you today. To better assist you today please send us a Direct Message.
On a Desktop:
Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.
Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.
In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.
On a Mobile Device:
Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.
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XfinityBenjaminM
Official Employee
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3.1K Messages
2 hours ago
Thank you again for reaching out, and we're very happy our team was able to get your Peacock issues resolved. Please let us know if you need anything going forward. Have a great weekend!
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