U

Visitor

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3 Messages

Thu, Jul 22, 2021 3:20 PM

peacock premium - NOT

When trying to link to my free Peacock Premium as part of Xfinity internet package, I get a message saying my Xfinity service doesn't doesn't include Peacock Premium. I was attempting to link it using a browser session.

Suggestions anyone?

Responses

EG

Expert

 • 

89.2K Messages

2 m ago

Concern moved here for greater exposure to actual Comcast employees for assistance. 

Official Employee

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306 Messages

2 m ago

I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel. I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your signing up to be a part of the Comcast family, and I want to be sure we can get everything figured out for with your service. Please send me a Peer to Peer message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon! 


• Click "Sign In" if necessary
• Click the "Peer to peer chat" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Visitor

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3 Messages

@XfinityDena 

Information left to Xfinity Support P2P as requested.

Visitor

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3 Messages

No response for a bit so I left.

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