Peacock premium not showing up

I saw it on my membership page and claimed it as a perk. It sent me to https://customer.xfinity.com/activate-peacock which said that my account isn't eligible.

Thanks for confirming, user_da0msf! In that case, we'll want to take a closer look at the account. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll dig in!

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send

i was able to get the issue resolved with someone through the chat help. fyi, the issue was that a long time ago i had had a peacock account so that was interfering

That's awesome, user_da0msf, I'm glad to hear you were able to get the reward that was due to you! There are a number of things that can cause that reward to not work, and I've seen a few instances myself where a long forgotten Peacock account was the culprit. Now that you're up and running and able to watch Peacock, was there anything else we might be able to help with, or any leftover questions we can answer?

No, I'm good. Thanks.