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user_a7186b
20th Anniversary celebration
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Sunday, May 17th, 2026 2:47 AM

Peacock premium not reading my new login

I am completely stuck trying to activate my Peacock Premium benefit. I am continuously getting Error PPG_0017 stating my Xfinity account is already linked to another Peacock account. I have tried changing my primary email and it doesn't work. I need an entitlement reset or a backend account unlinking on the Xfinity side so the activation token resets. Please help.

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57 minutes ago

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XfinityQue

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629 Messages

57 minutes ago

 

user_a7186b, hello there and thanks for reaching out regarding your concerns. We'd be more than happy to help you with that. It does seem that your situation is a bit stuck in the provisioning phase. I am happy to be of assistance. Can you please send us a DM? You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and complete service address to help us locate your account. Let me know if you have any questions. 

 

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