Peacock Premium link not active in our Xfinity account, need help getting it activated again. Thanks

user_kobj89 Thank you for reaching out! I would recommend following the steps below for Peacock Premium activation, even if you have tried these steps before. 

 

*Clear your cache, and cookies for your web browser or open a private browsing or incognito window. 
*Then head to https://customer.xfinity.com/activate-peacock, and log in to your account with the Primary Xfinity ID and password. Any other Xfinity Profile ID will not work.
*After logging in with your Primary Xfinity ID, you will see one of the following experiences:
An Activate Now button at the top of your account if the Peacock Premium offer isn’t activated. Or a message telling you that your Peacock account is already active.
 
*If you see the Activate Now button, follow the prompts, and you'll be redirected to the Peacock website to finish activation.
*If you see invalid username or password, try changing the password for your Peacock account.
*Any Peacock login issues should be directed to Peacock customer support https://www.peacocktv.com/help
 
*If you're seeing a message that your Peacock account is already active.
*Head to peacocktv.com https://www.peacocktv.com/ and log in.
*Your Peacock email and password may not be the same as your Xfinity credentials.
*You may have used a third-party (non-Comcast) email address to sign up for Peacock.
*You may need to try multiple email addresses.
*Once you're in, click Account Settings from the Who’s Watching page. Select Plans & Payment and have check the subscription status under Your Plan. If the plan is billed by Xfinity, they’re all set and will receive the Peacock Premium promotion. If Your Plan doesn’t show Xfinity, try to identify the email associated with their Peacock account.
 
If you're still having an issue with Peacock activation, please let us know where you're getting stuck at, any error codes, or messages. Thank you!