Peacock premium included as platinum Xfinity client

How do I activate included peacock premium as a platinum account? I received email last week but no way to actually activate it on my account.

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EG

Expert

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120.2K Messages

10 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBrianH

Official Employee

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2.5K Messages

10 hours ago

user_grjfxs Thanks for reaching out with your questions! You can find instructions for activating your Peacock Premium subscription at the following link https://www.xfinity.com/support/articles/peacock-premium-offers

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user_grjfxs

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2 Messages

Unfortunately this leads to the same result of “packages”, not what this email is mentioning:

“

Peacock is already yours. Claim it now at no extra cost.

As a Platinum Xfinity member, you get Peacock Premium ($12.99/mo value) included at no extra cost.

Sign in to your Xfinity account and redeem your Peacock perk.

Redeem Peacock →”

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4 hours ago

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XfinityBrianH

Official Employee

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2.5K Messages

user_grjfxs Have you gone to https://www.xfinity.com/membership, logged in and clicked on the benefit titled "Get Peacock Premium at no extra cost?"

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 hours ago

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Customer Service

user_grjfxs

Peacock premium included as platinum Xfinity client

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XfinityBrianH

user_grjfxs

XfinityBrianH

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