Peacock premium for platinum rewards status

How do I activate peacock premium with platinum rewards status for free? Have not going a way to get this added.

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XfinityMarcus

Official Employee

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2.1K Messages

6 days ago

user_299sbb your use of the Community Forum is appreciated. Let's get your peacock premium reward activated together. Please send over a direct message with your full name and complete service address to get started.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.

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user_299sbb

5 Messages

@XfinityMarcus not having success with your instructions. Does this work in on a mobile device?

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6 days ago

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XfinityAlfonso

Official Employee

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2.3K Messages

When signed in, are you not seeing the chat bubble in the upper right-hand side?

You can also use our direct messaging link here once signed in: Direct Message, Can you try this method and let us know if it works?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 days ago

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U

user_299sbb

5 Messages

I'm logged in, but it says 404
The page could not be found or you don't have permission to view it. When I click on your link.

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6 days ago

0

BruceW

Gold Problem Solver

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27.1K Messages

6 days ago

... The page could not be found or you don't have permission to view it ...

The posted link is corrupt. Try https://forums.xfinity.com/direct-messaging (looks the same, but is not).

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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snt2

Visitor

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9 Messages

2 hours ago

@user_299sbb Did you have any luck figuring this out? I'm having the same problem. I've been in contact with support but I'm waiting for them to fix it for me.

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Customer Service

user_299sbb

Peacock premium for platinum rewards status

XfinityMarcus

user_299sbb

XfinityAlfonso

user_299sbb

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

snt2

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