3 Messages

Monday, January 26th, 2026 9:31 PM

Peacock premium for platinum rewards status

How do I activate peacock premium with platinum rewards status for free? Have not going a way to get this added.

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Official Employee

 • 

2.1K Messages

1 hour ago

user_299sbb your use of the Community Forum is appreciated. Let's get your peacock premium reward activated together. Please send over a direct message with your full name and complete service address to get started.

 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message. 

3 Messages

@XfinityMarcus​ not having success with your instructions. Does this work in on a mobile device?

Official Employee

 • 

2.3K Messages

When signed in, are you not seeing the chat bubble in the upper right-hand side? 

 

You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging Can you try this method and let us know if it works? 

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