Frequent Visitor
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12 Messages
Peacock Premium for free as a Dimond Level Reward Member
I was offered Peacock Premium for free as a Dimond Level Reward Member. That was August of 2023. It's now Feb of 2024 and the issue is still not resolved. I have talked to countless people about this. I have taken off work to try to resolve the issue working with multiple levels of support on the same day. Still nothing. Can anyone from Xfinity help me resolve this issue. When I login to Peacock with my Xfinity email address it still says prick a plan. And it's not for free. The support just keep throwing bill credit at the problem I guess hoping it and me will just go away.
Accepted Solution
BobMD
Frequent Visitor
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12 Messages
1 year ago
The issue has been resolved. Unfortunately I don't know what was done to fix the issue so I can't post the fix so that others may benefit from this post.
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XfinityKei
Official Employee
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1.5K Messages
1 year ago
Hello @BobMD Our apologies your Peacock issues are still ongoing. I am happy to review your account and previous tickets to help. Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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