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user_3befgj
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Tuesday, May 26th, 2026 10:09 PM

Peacock Premium Error

I am trying to activate my Peacock Premium benefit. I am continuously getting Error PPG_0017 stating my Xfinity account is already linked to another Peacock account. I have tried changing my primary email and it doesn't work. I need an entitlement reset or a backend account unlinking on the Xfinity side so the activation token resets. Please help.

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6 hours ago

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XfinityRaf

Official Employee

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1.3K Messages

8 hours ago

Hi there @user_3befgj. Did you already have a Peacock subscription tied to a different email address? 

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user_3befgj

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I already had a peacock subscription but tied to the same email address 

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6 hours ago

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XfinityRaf

Official Employee

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1.3K Messages

Are you trying to activate the subscription through xfinity.com/yoursubscriptions?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 hours ago

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