Peacock premium and abysmal service

@user_073163 Thank you so much for your post for help with your Peacock Premium offer. This is not the experiance any customer should have when reaching out for help, and we are more than happy to help make sure you can take advantage of your Peacock offer without having to go through all this hassle each month. First you mentioned the offer does not seem to be linked there are a few things you can check to make sure the offer is correctly linked to your Xfinity profile. You can follow these steps here to ensure your offer is linked:

1. Visit xfinity.com/activate-peacock and log in to your account using your primary Xfinity ID and password.
2. Click Activate Peacock Premium.
   
   
   
3. You’ll be redirected to Peacock Premium’s activation page. To proceed, click Yes, continue.
   
   
   
4. Enter your Peacock email and password. Then, click Continue.
   
   
   
5. Once activated, navigate to the Peacock app on your preferred internet-supported device and log in with your Peacock email and password.
   
   If you are not sure what your Primary Xfinity ID is you can check your account profile. You can check out this page here for the steps how to location your Profiles to ensure you are using the correct information for your Xfinity Primary ID. https://www.xfinity.com/support/articles/how-to-change-your-username If after you confirm you are using the correct Primary ID and follow the steps above you still run into issues please let us know. 

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Has anyone been able to solve this issue? At this point I plan to report this as fraud to the FTC [Edited: Soliciting]. Xfinity is fraudulently representing this as a benefit and clearly does not intend to actually provide the service.