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Friday, November 22nd, 2024 5:18 PM

Peacock Premium "already activated"

I followed the steps to activate the Peacock Premium - however I get a message that my account is already activated and it is not. How can I actually activate the premium subscription?

Official Employee

 • 

1.6K Messages

5 months ago

Hi there! Thanks for reaching out to us about your Peacock Premium account. This is what we have on checking the managing your account and viewing the status of the account: 

 

If you sign up for Peacock through your Xfinity X1, Xumo Stream Box, or Xfinity Flex TV Box, you’ll be billed by Xfinity, and you can manage your Peacock subscription plan through your TV Box! This includes viewing, upgrading, downgrading, or canceling your subscription.

If you signed up for Peacock directly with Peacock, you’ll be billed by Peacock and can use your existing credentials to log in on X1, Xumo Stream Box, or Flex. However, you’ll need to visit peacocktv.com to manage your subscription.

 

If your Peacock subscription is billed by Xfinity, you can check the details of your subscription.

  1. Go to Settings on your Xfinity X1 TV Box, Xumo Stream Box, or Xfinity Flex streaming TV Box.
  2. Go to the Apps & Subscription menu
    • You can also find this menu by saying, “Manage Peacock” into your Xfinity Voice Remote.

Please let us know if this helps. 

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