Visitor

 • 

3 Messages

Wednesday, April 8th, 2026 3:54 AM

Peacock Premium activation

I pay for the service but I cannot use it


Oldest First
Selected Oldest First

Official Employee

 • 

2.4K Messages

28 days ago

 

user_gjimz1 What issue are you currently having with your Peacock activation? 

 

Visitor

 • 

3 Messages

I attempt to use Peacock and it states I have to upgrade to view... when I hit that button I am requested to upgrade and pay. No other solution is available. 

I have been directed to go to Peacock but they only want me to subscribe and pay.

Visitor

 • 

3 Messages

This has been an issue since I began my agreement with Xfinity

Official Employee

 • 

2.4K Messages

@user_gjimz1 Thanks for letting us know of the message to pay after you log in. Have you had the chance to try a different email address to see if that works? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here