Visitor
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2 Messages
Peacock Premium activation
IT's been weeks since I redeemed Peacok Premium deal as diamond reward member.... Still there is no activation banner showing up in Xfinity Assistant. I've been missing out all sports/golf programs in the mean time... I was with a live chat for over 30 mins and it should be ready in 5 days (claimed my initial request had software glitch??). It's been another 2 weeks... I submitted more service requests (even got a ticket #,[Edited: "Personal Information"], for it)... But no responses still yet... This is frustrating.... What [Edited: "Language"] is going on, Xfinity??
Update on 8/17: It looks like there had been a long delay for activation... Finally the activation arrived yesterday and this issue is resolved... I guess it just takes longer time (definitely not 10 minutes =)_.
XfinityDena
Official Employee
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3.2K Messages
2 years ago
I do want to thank you so much for taking the time out of your day to reach out through our Forums Channel @Broncomania1970 . I can tell you have not had the best experience and I assure you I am here to do everything I can to turn this around. We appreciate your extended amount of loyalty, and I want to be sure we can get everything figured out for with your Peacock subscription. I am showing the ticket is being processed and I will follow up on the ticket and provide updates.
Please send me a Direct Message with your name and service address! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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user_7b3537
11 Messages
2 years ago
@Broncomania1970 - did you find a resolution? i've been the endless circle of no solution. i'd love to find a solution as Peacock and Xfinity keep me waiting.
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