Visitor
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1 Message
Peacock Premium activation issues
My included Peacock Premium benefit is stuck in an activation/provisioning loop.
Xfinity StreamStore shows:
Peacock Premium — Included — Activation required
When I select Activate, Peacock says:
“Your Xfinity account is already linked to another Peacock account.”
Error: PPG_0017_24bb6e1
I have tried my email address that could have been associated with Peacock to no avail.
Because Xfinity shows the subscription as “Activation required” rather than “Active,” there is no Help & more info to Unlink Peacock account option available to me.
I need the existing Peacock/Xfinity entitlement association cleared or reset on the backend so I can activate my included Peacock Premium benefit with the correct Peacock account. Can this please be escalated for a Peacock entitlement/provisioning reset or backend unlink?
XfinityJeffB
Official Employee
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602 Messages
2 hours ago
Hello user_lagi5i, thank you for reaching out here in our Xfinity Community forum. We appreciate your time, and I am happy to assist.
Our engineers will ask the following:
Have you tried any other email address? Have you had Peacock before, possibly tied to a different email?
You can reach out to Peacock Support here, and they can usually correct the email assignment. We can submit the ticket, and have no issue doing so, but Peacock support is often faster.
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