Peacock premium activation issues with gigabit internet service.

I have the gigabit internet which includes peacock premium service. However I am unable to activate it. If I try to active using xfinity.com/activate-peacock, it says that account is already active and forces me to pick one of the two paid plans.

I looked through various posts in the forum and often found a response from xfinity that please DM us using a chat icon on top right corner of the forums page but I don't see an option to DM xfinity. I have reached out to xfinity over the phone and chat multiple times over the past few days but apart from apologizing profusely, they aren't able to do much except create a ticket. Earlier today when I called customer care, the information provided on the ticket created last week was written by someone who seemed to have a tenuous grasp on english language. I don't think anyone could have understood what was written in the ticket. The chat agents are so slow to response as if they are dealing with 100s of customers at once. When I asked for how I might be compensated for this bad service, the response was that its complimentary so you get diddly squat.