Visitor
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1 Message
Peacock Premium Activation 90-day Window Missed
Hi, I'm currently subscribed to the Xfinity 2GB Internet Plan, and Peacock Premium is included as one of my benefits. Unfortunately, I was unaware that there was a 90-day activation window and missed the deadline.
Peacock Premium is still listed as a benefit of my current Internet Plan, so I'm hoping the Peacock entitlement can be restored to my account so I can activate it.
I've tried resolving this through the Xfinity Assistant and calling a representative, but haven't been able to reach anyone who can address the issue. Could you please submit a ticket to the Advanced Repair Team, or otherwise have the Peacock entitlement re-provisioned on my account?
XfinityJohnG
Official Employee
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3.1K Messages
5 hours ago
Thank you for reaching out to our team here about that Peacock activation. I will be happy to see what options we have from here for that issue. In order for me to do that I will have to ask you to send me a direct message with the full name and complete address for your service. To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
How to: Direct messaging within the forum | Xfinity Community Forum
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