Peacock Premium Access Stopped Working – Request for Assistance

Hello Xfinity Team,

My Xfinity 1 Gig internet plan included Peacock Premium at no additional cost for two years, as stated in my original order confirmation. Recently, my Peacock Premium access stopped working, even though I have not yet completed one year of service.

Could you please investigate the issue and restore my Peacock Premium access for the remainder of the two-year period?

Additionally, if there has been a period during which I was unable to access Peacock due to this issue, I would appreciate it if you could extend my promotional access by the equivalent amount of time so I can receive the full benefit originally promised.

Thank you for your time and support!

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XfinityGabriel

Official Employee

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3.6K Messages

4 hours ago

user_wowkl3,

Thank you for bringing this to our attention. I understand how frustrating it would be to lose access to Peacock Premium earlier than expected, especially when your original order indicated it was included for two years. We’d be happy to review your account and the promotion to see what happened and what options are available to restore your access. We can also look into your concern regarding the time you’ve been unable to use the benefit. To get started, would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message.

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Customer Service

user_wowkl3

Peacock Premium Access Stopped Working – Request for Assistance

XfinityGabriel

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