Peacock Premium Access Stopped Working – Request for Assistance

Hello Xfinity Team,

My Xfinity 1 Gig internet plan included Peacock Premium at no additional cost for two years, as stated in my original order confirmation. Recently, my Peacock Premium access stopped working, even though I have not yet completed one year of service.

Could you please investigate the issue and restore my Peacock Premium access for the remainder of the two-year period?

Additionally, if there has been a period during which I was unable to access Peacock due to this issue, I would appreciate it if you could extend my promotional access by the equivalent amount of time so I can receive the full benefit originally promised.

Thank you for your time and support!