Peacock Premium Access Issue

The specific error is that it says I'm not subscribed anymore to Peacock and if I want to watch most of any content I need to upgrade. I initially started using this back in February 2026 so I don't know if any 24-month limit would apply to my account at all.

@user_l95zxn​ I started a DM with them and they fixed for me. I know have access back. They emailed me the following:

Perfect, thank you so much for sharing those details with us @user_rzn9n7! I would be more than happy to further troubleshoot with you to ensure you gain access to Peacock Premium. Can you please send us a DM? 

Please send us a direct chat message with your full name and complete service address to ?Xfinity Support?. To do so, click on the chat icon located at the top right of this forum's page.

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Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

They fixed it for me and I was able to successfully activate the promo!

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Good Morning, @user_rzn9n7! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do understand the frustrations with attempting to enjoy the Peacock access. The reward for our Platinum members was valid for 24-months, has it been longer than 24-months? Have you recently moved? Please let us know. 

No, I think it was this year when I realized it was available. 

Gotcha, thank you so much for taking the time to share those details with us @user_rzn9n7! Did you recently move? How are accessing the Peacock Premium?

No I've been living in the same house for 14 years

Nothing has changed other than today I can no longer access