Peacock Premium Access Issue

Hello, I'm trying to use my Peacock Premium access (Platinum) but it's giving me the run around. The email on my account matches the one I used to sign up and access Peacock Premium for the past year but now it's no longer working and I'm unable to access content. I've seen some other people suggest they need their accounts to have an "entitlement refresh" to re-access Peacock Premium. Can I have that done to my account?

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XfinityBillie

Official Employee

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4.5K Messages

12 hours ago

@user_l95zxn Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! Can you share with me the specific error you are receiving when you are trying to log into Peacock so we can better assist you?

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user_l95zxn

Visitor

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2 Messages

The specific error is that it says I'm not subscribed anymore to Peacock and if I want to watch most of any content I need to upgrade. I initially started using this back in February 2026 so I don't know if any 24-month limit would apply to my account at all.

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19 minutes ago

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user_rzn9n7

Visitor

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5 Messages

@user_l95zxn I started a DM with them and they fixed for me. I know have access back. They emailed me the following:

Perfect, thank you so much for sharing those details with us @user_rzn9n7! I would be more than happy to further troubleshoot with you to ensure you gain access to Peacock Premium. Can you please send us a DM?

Please send us a direct chat message with your full name and complete service address to ?Xfinity Support?. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

Click "Sign In" if necessary.

Click the "Direct Messaging" icon.

Click the "Start new conversation" (pencil and paper) icon.

In the "To:" line, type "Xfinity Support".

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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12 minutes ago

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user_rzn9n7

Visitor

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5 Messages

9 hours ago

I am suddenly being told I need to upgrade my account to watch shows on peacock. I have it through platinum benefits as well. How do we fix this issue.

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Customer Service

user_l95zxn

Peacock Premium Access Issue

XfinityBillie

user_l95zxn

user_rzn9n7

user_rzn9n7

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