Visitor
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1 Message
Peacock Premium Access Issue
Hello, I'm trying to use my Peacock Premium access (Platinum) but it's giving me the run around. The email on my account matches the one I used to sign up and access Peacock Premium for the past year but now it's no longer working and I'm unable to access content. I've seen some other people suggest they need their accounts to have an "entitlement refresh" to re-access Peacock Premium. Can I have that done to my account?
XfinityBillie
Official Employee
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4.5K Messages
5 hours ago
@user_l95zxn Hello and thank you for taking the time to reach out to us here on our Xfinity Forums! Can you share with me the specific error you are receiving when you are trying to log into Peacock so we can better assist you?
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user_rzn9n7
Visitor
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4 Messages
1 hour ago
I am suddenly being told I need to upgrade my account to watch shows on peacock. I have it through platinum benefits as well. How do we fix this issue.
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