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user_dc2cb0
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Visitor

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4 Messages

Thursday, July 20th, 2023 4:57 PM

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Peacock Plus Gig Offer

I received an email several days ago saying I was being offered Peacock Plus with my gig internet service.  The instructions say:

"If you haven’t activated your plan yet, you can activate now by following the steps below. If you already have a paid Peacock plan, cancel it first.

1.
Sign into Xfinity Assistant and click Activate Now. This will redirect you to Peacock's website.

"

However, after cancelling my existing Peacock account I click on the link and the bot just says "thanks for your recent payment" and gives me no options for Peacock.  Trying various keywords accomplishes nothing either.  I see some vague comments in here about there being "an issue" but having trouble understanding if it's resolved or the current status. Logging in to my Xfinity account shows no options either other than finding the criteria for the upgrade, which confirms it's a valid offer, but not how to access it.

Question

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Updated 

2 years ago

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4

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XfinityThomasC

Official Employee

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2.6K Messages

2 years ago

Hello, @user_dc2cb0! We're aware of an issue affecting some account activations, and our fix teams are engaged to resolve this as soon as possible! In the meantime, if you don't see the activation banner after clicking xfinity.com/account, please visit our Xfinity Assistant, where you should be able to select "Sign In." Then, the activation banner should appear at the top of the chat. Let me know if that works for you!

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user_dc2cb0

Visitor

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4 Messages

2 years ago

These are the banners I see when clicking on xfinity.com/account and logging in:

And when clicking the Xfinity Assistant link you provided I get a 404 error:


If I change the web browser url to https://www.xfinity.com/chat/ I get the following:

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XfinityThomasC

Official Employee

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2.6K Messages

2 years ago

My apologies, @user_dc2cb0 for that. You may want to clear your cookies and cache and then here is a fresh link https://www.xfinity.com/chat/ to get you over to the Xfinity Assistant. Let me know if you have better success with this one. 

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user_dc2cb0

Visitor

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4 Messages

2 years ago

Same issue after clearing cookies and cache, using the URL you provided. 

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XfinityThomasA

Official Employee

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2.5K Messages

Thank you for sharing, @user_dc2cb0. Are you able to log in and enjoy Peacock at this time? The reason I ask is that it seems like you were enjoying Peacock previously as you mentioned you canceled your previous account, meaning you had previously linked your Peacock account with your X1 or Flex service. As an Xfinity Internet Customers With Gigabit Speeds, you can receive Peacock Premium at no additional cost for two years. No action is required if you’ve previously linked your Peacock account with your X1 or Flex service. And so you should not have to follow the steps for activating, no action should be required. So I wanted to double-check if you were able to log in and enjoy the content at this time. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_dc2cb0

Visitor

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4 Messages

I never linked my accounts. I was paying for the service myself. 

2 years ago

0

CCJodie

Problem Solver

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1.3K Messages

Let's take a closer look at the account then. Please send us a private message with your full name and service address. 

Here are the detailed steps to Direct Message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I no longer work for Comcast.

2 years ago

0

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