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user_p4vd2x
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Saturday, June 13th, 2026 10:22 PM

Peacock Platinum Benefit

I'm currently trying to claim my Peacock benefit listed as being available to me for being a Platinum member. I'm told to visit StreamStore, but there's nothing available for me there. Am I able to redeem this benefit?

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XfinityBrianH

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18 hours ago

 

user_p4vd2x  Thank you for reaching out to us here with your questions! From the screenshots provided it looks like you successfully claimed the reward, have tried activating the subscription yet? If not you can find instructions here https://www.xfinity.com/support/articles/peacock-premium-offers. 

 

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user_p4vd2x

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@XfinityBrianH​ I'm unsure how to activate. The link you provided me sends me to a page with a 404 error.

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18 hours ago

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XfinityBrianH

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2.3K Messages

 

user_p4vd2x Could you please try clearing your browsers cache and cookies and let me know if you are still having trouble with the link?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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18 hours ago

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user_p4vd2x

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@XfinityBrianH I can now load the site, but the instructions don't seem to help. xfinity.com/rewards tells me I've redeemed the benefit, and I should go to StreamStore to activate. Under "My StreamStore Subscriptions" I see "You have subscriptions that require activation.", but xfinity.com/yoursubscriptions tells me I don't have any Xfinity subscriptions.

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18 hours ago

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XfinityAbel

Official Employee

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322 Messages

@user_p4vd2x thanks for clarifying, did you receive an activation email when your redeemed the Membership benefit? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 hours ago

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user_p4vd2x

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@XfinityAbel  I'm not sure when the benefit got redeemed. I've went through me e-mail history and none of the Peacock links from Xfinity lead me to a site that I haven't been to before. They all lead to the StreamStore, which doesn't list Peacock as an activatable subscription.

(edited)

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17 hours ago

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