Visitor
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6 Messages
Peacock part 2
After redeeming my rewards yo receive premium peacock premium for free (ive had it for 6 yrs) called to inquire about pwacock premium plus which I received different answers I found today that someone at Xfinity cancelled my peacock and changed my phone number!!! I was then told I must contact Peacock! Wth would I call Peacock when I subscribe to Peacock through Xfinity and no longer have Peacock so how can they help me??? Ive been transferred to technical support twice and loyal programs and all they do is tell me to call someone else and cant tell me who or why my Peacock was cancelled! This placd is a joke and im at my witts end with this company i dont know how thry are still in business! Rep just told me to create a new email so they can activate my Peacock and turned around and hung up on me [Edited: "All Caps"]
XfinityDuron
Official Employee
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920 Messages
6 hours ago
I do hate to hear about all the obstacles you have had to endure over your Peacock. I will be more than happy to help with your concerns. To begin, would you mind sending me your name and the address to your account in a Direct message?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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