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user_jh8dg1
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Visitor

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9 Messages

Tuesday, July 7th, 2026 9:22 PM

Peacock Not Working at New Address

I had Peacock through Xfinity at my old address and now it will not allow me to use it at my new address.  Xfinity thinks I have it linked already and Peacock says I have no plan.  This has been the most difficult and trying thing to solve.  Also getting support from someone that can help is almost obsolete.  AI has taken over the world and is as useless as can be with unique issues like this.  So, try the chat or call the number and pick an option where you can get support...

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4 hours ago

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XfinityAmandaB

Official Employee

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3.2K Messages

1 day ago

 

user_jh8dg1 Thank you for stopping in for help with your Peacock subscription now that you have moved. Unless you changed to a promotion that no longer included Peacock, it should have carried over with your plan. Did you, by chance, use our Move site to transfer your services? 

If so, in the Xfinity app on the account page, do you see your new and old account both listed? Have you attempted to change the location there and set your new account as the default? You can check out our page on how to manage more than one account if you would like more information on those steps.

 

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