Visitor

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7 Messages

Tuesday, July 7th, 2026 9:22 PM

Peacock Not Working at New Address

I had Peacock through Xfinity at my old address and now it will not allow me to use it at my new address.  Xfinity thinks I have it linked already and Peacock says I have no plan.  This has been the most difficult and trying thing to solve.  Also getting support from someone that can help is almost obsolete.  AI has taken over the world and is as useless as can be with unique issues like this.  So, try the chat or call the number and pick an option where you can get support...

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Official Employee

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3.2K Messages

19 hours ago

 

user_jh8dg1 Thank you for stopping in for help with your Peacock subscription now that you have moved. Unless you changed to a promotion that no longer included Peacock, it should have carried over with your plan. Did you, by chance, use our Move site to transfer your services? 

If so, in the Xfinity app on the account page, do you see your new and old account both listed? Have you attempted to change the location there and set your new account as the default? You can check out our page on how to manage more than one account if you would like more information on those steps.

 

Visitor

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7 Messages

I don't remember moving as we had to keep two accounts open, one for the old house and one for the new.  I did just register and used a different email address than before.  My previous Peacock was with my personal email and our Xfinity is with our combined email.  So, I just set up a new account via Peacock.  Do we only get the premium version and have to pay for the "no ads" subscription?  We have 2 GIG service and thought I read where we got the best package, but I might be mistaken.

Official Employee

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2.6K Messages

@user_jh8dg1 Your new address would need to have Peacock activated with the Primary Xfinity ID on your account. Otherwise, Peacock wouldn't recognize you're at your new address. You may also want to unlink your old address if needed. You can use this article: https://www.xfinity.com/support/articles/switching-between-multiple-accounts?linkId=119072615 to assist with this.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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7 Messages

Sorry, my answer was unclear on the Move site.  We did not use the Move site.  I called to set up new service and kept the old service active for internet needs.

Official Employee

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2.6K Messages

@user_jh8dg1 Thanks for clarifying.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Visitor

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7 Messages

I have the one last question from above; do we only get the premium version and have to pay for the "no ads" subscription?  We have 2 GIG service and thought I read where we got the best package, but I might be mistaken.

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