Visitor
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1 Message
Peacock not accessible - Gigabit Internet user
Hi. I have spoken to Peacock customer service and they have indicated that I need to speak to Xfinity Support as Peacock Premium is supposed to be free through Gigabit. When I log in to Peacock it is asking how I would like to upgrade from a "free subscription", and through Xfinity the link leads to "we're sorry, your account isn't eligible of this Peacock offer," when I already activated the Premium over a month ago. I just don't have access to what I already activated.
XfinityRichard
Official Employee
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2.6K Messages
15 hours ago
Hi there, @user_aff0bw ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry foor the trouble you are having activating your free Peacock service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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