Peacock new customer promo, error activating

Hello, I currently have Xfinity Gig Internet (or higher), which includes Peacock Premium at no additional cost for 2 years.

Unfortunately, I missed the 90-day activation window because I wasn’t aware that I needed to activate it within that timeframe.

I understand the deadline has passed, but I would really appreciate it if you could make a one-time exception and reopen my Peacock Premium promotion or reset my activation eligibility.

I’ve maintained my qualifying Xfinity Internet service and would love to receive the Peacock benefit that came with my plan.

Could you please escalate this request to the promotions or loyalty department if necessary?

Thank you for your help!