Peacock message: Your Xfinity account is already linked to another Peacock account

I have NOW TV so I understand I should have Peacock Premium. Xfinity is actively asking me to activate my subscription. However, when I try to activate the Peacock subscription, I get a message saying that "Your Xfinity account is already linked to another Peacock account." I unlinked my previous old address and account, as well, just in case this was the reason. However, the message is still there. I would like to know if it is a redemption issue, an activation issue, or an account-linking issue. Can someone help on this?

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XfinityShawn

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2.5K Messages

4 hours ago

Kinezono Are you using the same email or a different one? Do you see an error code with that message or no?

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XfinityShawn

Official Employee

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2.5K Messages

Kinezono I appreciate you sharing that, and my team can help you further into this on our end.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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3 hours ago

Customer Service

Kinezono

Peacock message: Your Xfinity account is already linked to another Peacock account

XfinityShawn

XfinityShawn

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