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Misshaven
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1 Message

Thursday, October 3rd, 2024 4:55 PM

Peacock issue

My peacock premium suddenly locked me out even though xfinity guaranteed a year free and the year is not up. Who can I talk to get this fixed? I have been queued i

For a live agent through the assist text option for hours and want to talk with someone over the phone. 

Question

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Updated 

16 days ago

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XfinityThomasD

Official Employee

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911 Messages

16 days ago

 

Misshaven I appreciate you creating a post on our Community Forums and am sorry to hear that you are having trouble accessing Peacock. There is a confirmed issue that our teams are working on correctly asap with channel lineup and subscriptions, which may be related to this issue. As a reminder, the best number to call to speak with our team over the phone is 1-800-934-6489 (1-800-XFINITY).

 

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