peacock help

No it says I don't have any xfinity subscriptions on that page.

Did you see the reward available or redeemed from the Rewards Membership page on the Xfinity website?

If I go to the streamstore it also tells me I have subscriptions requiring activation but the link brings me back to the subscriptions page that is empty.

No it doesn't show up there either. On the streamstore page it also tells me there is a subscription requiring activation but that loops me back to the subscriptions page that is blank.

We can look deeper into this for you, we just need some information that is best kept private. 

Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us: 
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum