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user_jb82z3
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11/04/2026 1:54 AM

Peacock from xfinity on my fire stick

I’m trying to watch the Peacock Premium benefit from my Xfinity account on my Amazon Fire Stick. The instructions I’ve found keep pointing me to a Flex or Xumo box, and I’m unsure whether my benefit is already linked to a Peacock account.

Can an Xfinity employee check whether my Peacock benefit is active, help me figure out which Peacock account to sign in with, and tell me whether I need a Flex or Xumo box to activate it? I’m happy to provide my account details in a private message.

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1 hour ago

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XfinityAmandaB

Official Employee

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3.6K Messages

20 hours ago

 

user_jb82z3 I will need to pull up your account to investigate this further. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.

 

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EG

Expert

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122.8K Messages

1 hour ago

The concern is not "accessibility / disability" help related............ Topic moved here to the proper help section.

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