Peacock “free” Subscription

I have received multiple emails for Xfinity stating that “As a Platinum Xfinity member, you get Peacock Premium included at no extra cost.”

For months, I have not been able to activate this offer. I have spoken to multiple agents and no one has been helpful. Today, an agent told me that I only qualify for the Peacock Premium offer if I upgrade my plan. Not so free after all!