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ebjr_2025
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4 Messages

Friday, June 6th, 2025 4:36 PM

peacock free premium subscription not working

I have been trying for days to get my free premium subscription set-up. Xfinity says it is active - see picture. But I cannot get it to work with Peacock - they keep asking me to choose a paid subscription before I can do anything. They have now said we are signed up under different emails but that is not true. I ask Xfinity for help and they send me to Peacock and Peacock then sends me back to Xfinity. This is ridiculous because it takes FOREVER to get a real live person on either side to finally be told no one can help. See my Xfinity account and then the picture below shows what happens when I use that email to sign in to Peacock. We need help. Our new Xfinity plan has been in effect for 3 weeks and no way to get Peacock that is part of the plan.

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Updated 

29 days ago

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XfinityGabriel

Official Employee

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2.4K Messages

30 days ago

 

ebjr_2025, Hi there! Thanks for reaching out for help with getting access to the Peacock Premium subscription included with your plan. As someone who is a fan of the Peacock video content, I can understand the inconvenience that this has caused you. I am sorry to learn about this experience. You've come to the right place for help. Over social media, we are a dedicated team of experts who specialize in resolving Peacock concerns such as this. We can help. To get started, please send us a direct message with your first/last name and full address so we can ensure we pull up the correct account. You can start by clicking the "direct message" icon on the upper right page of our forum page. Once you click on that, input our shared handle Xfinity Support to send us a direct message.

 

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ebjr_2025

Visitor

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4 Messages

30 days ago

I have sent a message as directed.

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XfinitySeth

Official Employee

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237 Messages

It looks like we haven't received your direct message yet ebjr_2025. To reach us directly, please ensure you're following these steps: 

  • Click "Sign In" if necessary
  • Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
    The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  • As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  • An "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window and press Enter to send it.

 

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30 days ago

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ebjr_2025

Visitor

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4 Messages

I apologize, it went to a Galbriel - I have sent it to Xfinity Support. Thank you.

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30 days ago

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user_9n7ff5

Visitor

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2 Messages

29 days ago

I feel your pain. This service sucks!!!!

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ebjr_2025

Visitor

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4 Messages

29 days ago

So - in the end this was NOT Xfinity's fault at all. Peacock decided to move the free premium activation to an older past existing Peacock account that we canceled but was purchased originally by someone else in the house! We would never have logged back into that account because we canceled it and they reimbursed us. So freaking weird. BUT I wanted to update this thread and note that this was not actually Xfinity's fault. 

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