peacock free premium subscription not working

I have been trying for days to get my free premium subscription set-up. Xfinity says it is active - see picture. But I cannot get it to work with Peacock - they keep asking me to choose a paid subscription before I can do anything. They have now said we are signed up under different emails but that is not true. I ask Xfinity for help and they send me to Peacock and Peacock then sends me back to Xfinity. This is ridiculous because it takes FOREVER to get a real live person on either side to finally be told no one can help. See my Xfinity account and then the picture below shows what happens when I use that email to sign in to Peacock. We need help. Our new Xfinity plan has been in effect for 3 weeks and no way to get Peacock that is part of the plan.