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user_1135g1
1st Topic

4 Messages

Tuesday, November 26th, 2024 5:23 PM

Peacock free for Xfinity Reward Diamond members

I am an Xfinity Reward Diamond member and am entitled to a free Peacock subscription

When I try to activate from the https://customer.xfinity.com/activate-peacock screen

We’re sorry, your account isn’t eligible for this Peacock offer

I do have an old Peacock account, is that maybe causing this problem?

I have seem many posts regarding this problem and the people are told to click on the chat

icon at the top right of the screen and send a DM, but there is no icon

I tried talking to support and they took my info and said someone would get back to me 

but no one ever does.

Question

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Updated 

28 days ago

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XfinityDena

Official Employee

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2.7K Messages

28 days ago

@user_1135g1 I am sorry you are running into this issue. Have you canceled the Peacock subscription you had previously?  

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user_1135g1

4 Messages

No, I did not cancel my subscription. This is what I have now and doesn't look like there is a cancel function

Your Plan

Not Currently Subscribed

You currently have a free sample of Peacock's shows, movies, and streaming channels via your Peacock account. Please subscribe to a paid plan to enjoy our full library of Exclusive Originals, hit movies, live sports, and so much more.

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28 days ago

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user_1135g1

4 Messages

I just tried signing out of the peacock account on the TV and online and still getting the same error message

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28 days ago

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XfinityRaul

Official Employee

 • 

1.6K Messages

@user_1135g1 Thanks for sharing this screenshot of the error you get when you try to register your account. I would like to take a closer look into your account to see what we can do to resolve this. 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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28 days ago

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EG

Expert

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107.6K Messages

28 days ago

The concern is not "Community Center" help related....................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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