Skip to main content
user_xdrn6j
1st Topic

Visitor

 • 

4 Messages

Wednesday, August 5th, 2026 8:48 PM

Closed

Peacock for Platinum

Hello,

I am a Platinum member and I have lost access after my membership was incorrectly dropped. I have performed all the troubleshooting listed on this forum but still cannot resolve.

Please advise

Question

 • 

Updated 

11 days ago

39

2

0

Oldest First
Selected Oldest First
XfinityShawn

Official Employee

 • 

2.6K Messages

12 days ago

 

user_xdrn6j How was your membership dropped? Could you provide a few details on that please? 

 

6

0

user_xdrn6j

Visitor

 • 

4 Messages

I am not sure but I had a ticket open for about 3 weeks trying to get it resolved and it finally went back to platinum this week

12 days ago

0

XfinityShawn

Official Employee

 • 

2.6K Messages

 

user_xdrn6j I am glad to hear that your rewards status issue has been resolved. What happens when you try to login to Peacock? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

12 days ago

0

user_xdrn6j

Visitor

 • 

4 Messages

it tells me to pick a pick and asks for a credit card 

11 days ago

0

XfinityKei

Official Employee

 • 

2.6K Messages

@user_xdrn6j Thanks for that information. Can you try checking multiple email addresses for us? This will help us isolate which email account your Peacock was linked to. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

11 days ago

0

user_xdrn6j

Visitor

 • 

4 Messages

you want my Xfinity email address that I log into and used to log into peacock?

11 days ago

0

XfinityDilary

Official Employee

 • 

3.6K Messages

11 days ago

 

Thank you for allowing us to help with your Peacock concerns, user_xdrn6j. I'm glad we were able to add the correct codes to the account, and the issue is resolved. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day. 

 

0

0

forum icon

New to the Community?

Start Here