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user_v87wh5
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5 Messages

Saturday, June 8th, 2024 8:15 PM

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Peacock for Platinum Rewards member

I see that I am eligible for free Peacock but after I redeemed the reward, I never got the email.  When I went to the Peacock activation website it says I am not eligible.  Please don't respond with the template of how to redeem the free offer, as that is no help.  Please resolve my issue.

Question

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Updated 

11 months ago

66

2

0

Accepted Solution

XfinityAlfonso

Official Employee

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1.6K Messages

11 months ago

Hey there @user_v87wh5 we've been working on this for you, and believe we have this set now. Please head to our Xfinity Peacock Redemption site and see if this will allow you to finish enrollment. Thanks so much. 

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XfinityMarcos

Official Employee

 • 

2.3K Messages

11 months ago

Hello user_v87wh5, thanks for taking part of your Saturday to visit our Forum, and giving me a chance to help you. The Peacock app is a pretty great platform, and I love all the growth it's made, so I get why you want to take advantage of that reward. To confirm, when you try to activate the service, are you using this link: xfinity.com/activate-peacock?

 

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user_v87wh5

5 Messages

@XfinityMarcos​ Hi.  That is correct.  I am using that link and it says my account is not eligible even though in my Platinum rewards section it was offered. 

11 months ago

0

XfinityMarcos

Official Employee

 • 

2.3K Messages

 

user_v87wh5, Understood, thank you for confirming that link and getting us on the same page. When you redeemed the reward, were you logged in as the primary user? Also, did you redeem the reward within the last 2-hrs? If so, it does take up to 2-hrs for the option to appear on that activation site. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_v87wh5

5 Messages

I was logged in using my log in credentials.  I don't know what you mean by primary user.  I have 1 log in that I use.  No, I did not redeem it within the last 2 hours; it was some time last month. 

11 months ago

0

XfinityMarcos

Official Employee

 • 

2.3K Messages

 

user_v87wh5, You're most likely the primary user then, however; Xfinity does provide an awesome feature to give others access to your account what level of access they have. This Walkthrough can help with managing users. I'd like to review your account and cover all our bases while we work more on this Peacock Premium activation issue together. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_v87wh5

5 Messages

Very well.  Will you be responding and resolving the issue here or will it be handled in that direct message that I just sent?

11 months ago

0

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