Visitor
•
1 Message
Peacock fails activation
Last week, I created a streaming bundle from the Stream Store, The bundle includes ad free services from Peacock, Netflix, HBO, Disney, and Hulu. All streaming services activated successfully, except for Peacock. On Peacock, my account shows the subscription is through Xfinity but only for Peacock Premium. The ad free subscription is Peacock Premium Plus.
On the activation page in the Xfinity app, the ‘Activate’ button is still available:
When I click the ‘Activate’ button, I get the following pop-up:
I have tried to activate several times in the last two days with no luck.
XfinityBradM
Official Employee
•
1.5K Messages
51 minutes ago
@user_bpaff1 Thank you for the description of the troubleshooting steps you've taken from your end. Our team can jump into your subscriptions on our backend to verify everything. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon in the top right corner
Click the "Start new conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
Find instructions to reach us here: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
0
0