Visitor
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2 Messages
Peacock error
I am locked out of my Peacock benefit by error PPG_0017. My account thinks it's already linked to an old email, but my Xfinity dashboard says 'Activation Required.' I need a tier-2 specialist to look at my account profile and clear the orphaned entitlement token so I can fresh-link my account.
XfinityAldrik
Official Employee
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2.9K Messages
4 hours ago
Thank you for reaching out to us @user_87tpfp! Seeing “Activation Required” on the Xfinity side while Peacock indicates the benefit is already linked would definitely explain why you’re stuck in the activation process. Since this appears to involve how the Peacock benefit is currently associated with your Xfinity account, we’ll need to review the entitlement and activation status directly.
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