Visitor
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2 Messages
Peacock, Disney+/Hulu Activation issues
Hi! I recently purchased service and am experiencing the issue described by various other posts on the forum where the "Xfinity.com/yoursubscriptions" doesn't give an option to activate, and navigating to the "activate-peacock" gives the error "not available for your account". I've troubleshot on an hour long chat with a representative, then called a representative for 30 minutes and both gave me a "your service will be restored in X hours, just wait." Having waited, I'm hopeful an Xfinity employee could respond to this with:
1. A thorough description of the activation service status; If there's a problem with your website, put up a banner that says so and save yourselves angry customers and extra support calls.
2. Any potential resolution (if possible) for said issue, in the chat where other users can follow it. I saw some users experience success after an employee directed them to DMs.
Any amount of communication beyond "uh... it might be broken right now, try again in 36 hour" would be greatly appreciated.
XfinityAlyssaA
Official Employee
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2.5K Messages
24 days ago
Good evening @Joe__, and thank you for reaching out on our Community Forums with your activation issues, we appreciate it. We are aware of a widespread issue affecting customers trying to activate their Disney+/Hulu subscriptions where the activation button is missing. This issue has been reported over to our engineering team for resolution. We're happy to keep an eye on the engineering ticket and follow up once we have an update or temporary solution.
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