Peacock channel doesn't work at night

Peacock works during the day but not at night for the last 3 weeks. Since I'm paying for it I should be able to watch it anytime, correct?

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XfinityJohnG

Official Employee

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2.3K Messages

10 hours ago

Thank you for reaching out here. That is definitely very strange to hear. When you are accessing that at night do you get some type of error message on the service?

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user_7ufvaw

Visitor

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3 Messages

No, just a black screen, no audio either.

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9 hours ago

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user_7ufvaw

Visitor

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3 Messages

@XfinityJohnG No, just a black screen.

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9 hours ago

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XfinityJohnG

Official Employee

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2.3K Messages

Okay, thank you for that information. I would be happy to look further into that from our end for you. Can you send me a direct message with the full name and complete address for your service?

To send a direct message [private message]:

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Click the "New message" (pencil and paper) icon

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- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

- An "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it

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9 hours ago

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Customer Service

user_7ufvaw

Peacock channel doesn't work at night

XfinityJohnG

user_7ufvaw

user_7ufvaw

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