Visitor

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1 Message

10/28/2026 2:24 AM

Peacock activation

I missed my 90-day Peacock activation window for my [Gigabit Internet / Platinum Rewards] plan and the banner is gone. Can an agent help re-provision it?

Oldest First
Selected Oldest First

Official Employee

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1.7K Messages

2 hours ago

Hey there user_petzjp 👋 Peacock has a great catalog of stuff to watch, so if you qualify for the benefit we'd hate for you to miss out! You're in the right spot for help, so if you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'd be happy to see about getting you access 👍

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

 

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