Visitor
•
3 Messages
Peacock activation
Peacock is listed as a redeemed benefit under the membership tab. When I follow the link to the Streamstore and follow the prompts to activate the Peacock subscription there is nothing listed there. The only thing that's listed is the option to link my Apple TV account.
EG
Expert
•
120.2K Messages
1 hour ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityJustinC
Official Employee
•
2.5K Messages
53 minutes ago
Hello, @user_29l64u thank you for reaching out over Xfinity Forums and completely understand wanting to get access the Peacock Premium service after redeeming your Xfinity Membership perk. I'm glad to see our great Forum expert @EG was able to move your post and bring this concern to my attention, I'd like to investigate further.
I appreciate the information you've attempted to activate at the Streamstore, that is very helpful. Working with previous customers I've found when similar issues have arisen after activation. If customers previously had an active Peacock Premium subscription it may use the previous email address used, or activated with the primary email associated with your Xfinity account.
- Did you previously have an active Peacock Premium account?
- Have you attempted to log in directly at the Peacock website with all the email addresses associated with your account: https://www.peacocktv.com/ ?
0
0