Peacock activation

Hello, I’m trying to activate my Peacock subscription that I redeemed as a Diamond member. I get redirected to the Peacock websites and see their error message “We’re sorry, something went wrong on our side. Please try to activate again.”

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XfinityShawn

Official Employee

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2.6K Messages

2 hours ago

user_hsyo4b Do you currently have another Peacock account or is this going to be your first one?

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user_hsyo4b

Visitor

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3 Messages

@XfinityShawn I currently have a Peacock account, with an existing annual subscription that is due to end in early September, I cancelled the automatic renewal.

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2 hours ago

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XfinityShawn

Official Employee

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2.6K Messages

user_hsyo4b Did you try using that existing account's email or will you be using a new one for the rewards status offer?

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1 hour ago

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user_hsyo4b

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3 Messages

I tried using the existing accounts email, which is my Comcast email.

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56 minutes ago

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XfinityRaf

Official Employee

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1.5K Messages

Thanks for confirming. Are you trying to activate through xfinity.com/yoursubscriptions?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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22 minutes ago

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Customer Service

user_hsyo4b

Peacock activation

XfinityShawn

user_hsyo4b

XfinityShawn

user_hsyo4b

XfinityRaf

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